Ongoal Sweden AB ("Ongoal"), with organization number 559111-1975, runs the website www.ongoal.se and associated pages ("The Website"). Detailed contact details and other information about Ongoal are available/available on the site.
Through the website, the consumer (the "customer") can trade goods from Ongoal and trade additional goods and services from other companies ("partners") in the checkout. The cash register shows which partner sells the supplementary product or service. If the customer deals with an additional item or service from a partner through the website, it is the partner, and not Ongoal, the customer is included in an agreement. Thus, the partners' own general terms and conditions are also applied to the purchase in question.
General terms of purchase for each partner finds the customer at the checkout. Whether the customer shops from Ongoal or any of Ongoal's partners, the customer can always contact Ongoal.
Payment is made via the payment methods offered on the site (see "Payment Terms").
1. General
1.1 These General Terms and Conditions (the "Terms") apply when the Customer places an order through the Website. In the parts these conditions are the same regardless of whether the customer deals with a product from Ongoal or an additional item or service from Ongoal's partner, Ongoal and the partner are jointly "seller". The terms are only applicable to the customer who is a consumer and who make orders through the website.
Ongoal follows the Consumer Purchase Act.
1.2 As stated above, an agreement is entered into when purchasing via the website between the customer and Ongoal and/or between the customer and one or more of Ongoal's partners. Customer can always see Who is the seller On the goods side and in the cash register. When purchasing via the site, the customer agrees ongoal's terms and personal data policy.
1.3 In order to order on the site, the customer must have reached the age of 18. According to Swedish law, the seller does not accept credit purchases to persons under 18 years. The seller reserves the right to refuse or change a customer's order in individual cases (for example, if the customer has provided incorrect personal information and/or has payment notes or the like).
1.4 Ongoal Reserves for final sales as well as any image and writing errors on the site (for example, errors in product description or technical specification, incorrect prices and price adjustments, such as changed prices from suppliers and currency changes, or incorrect information regarding whether an item is in stock). Ongoal has the right to correct such any errors and to change or update the information at any time. All image information on the site should be seen exclusively as illustrations. Such illustrations cannot be guaranteed to reproduce the number of goods the customer receives or the exact appearance, functions or origin of the product. Ongoal is not responsible for information on the site that comes from Ongoals Partners or third party.
1.5 The site is owned by Ongoal. The content of the website is owned by Ongoal or Ongoal's partners or licensers. The information is protected by, among other things, intellectual property law and market law. This means that brands, company names, product names, images and graphics, design, layout and information about goods, services and other content may not be copied or used without written approval from Ongoal in each case.
1.6 The customer can choose to block cookies in their browser. The customer can also remove already stored cookies. These measures can in some cases impair the functionality of, and the experience on, the site.
2. Agreement and order
2.1 In order to make a purchase through the site, the customer must accept the terms. By accepting the conditions, the customer undertakes to comply with the conditions in their entirety. By accepting the terms and conditions Also approves the customer that the customer has taken part in the information about personal data and consented to the use of personal data and cookies according to Ongoal's personal data policy.
2.2 An agreement on purchase is only entered into when Ongoal confirmed the customer's order and the customer has received order confirmation from Ongoal by e-mail. Ongoal urges the customer to save this order confirmation for any contacts with Ongoal. The customer can withdraw his order until it is confirmed. If the order is revoked, any payments, which the customer or the customer's payment or credit card companies have made regarding the order will be refunded.
3. Customer information etc.
3.1 When the customer registers his user account and/or is to carry out an order, the customer will be asked to provide certain personal information. The customer confirms that the information that the customer fills in is both correct and complete and is responsible for incorrectly completed information. Information about Ongoal's processing of personal data can be found in Ongoal's personal data policy.
3.2 The customer undertakes to ensure that no one other than the customer can use the customer's login information. The customer is not allowed to reveal usernames and passwords for unauthorized persons and the customer must ensure that action with information about usernames and passwords is stored in such a way that unauthorized persons cannot access the information. In case of suspicion that any unauthorized person has been given access to the customer's password, the customer must immediately report this to Ongoal. The customer is responsible for all purchases made with the customer's login information if such notification has not been made.
3.3 If Ongoal suspects that the customer is abusing their user account or login information or otherwise violates the terms, Ongoal has the right to turn off the customer. Ongoal also has the right to assign the customer's new login details.
4. Prices, fees and payment
4.1 When ordering via the site, the prices specified on the site apply. Prices are stated in Swedish kronor and include VAT. Prices do not include payment and shipping fees, which are specified separately.
4.2 The Customer can pay in the way specified on the site. Ongoal has the right to pay the customer already in connection with the order unless invoice payment or other similar payment method is chosen by the customer. In the case of invoice payment or partial payment, a credit report may be made, which the customer is informed in such a case. Ongoal reserves the right not to always offer all payment methods and to change the customer's chosen payment method if for any reason does not work at the time of the purchase or if the customer is not approved for the selected payment method.
5. Promotions and offers
Ongoal may from time to time offer campaigns on the site that may have more favorable conditions than is stated in these terms (eg regarding payment or extended right of withdrawal or the like). These more favorable conditions apply as long as the campaign is active and for the specific goods specified by Ongoal in connection with the campaign. Ongoal reserves the right to revoke such campaigns at any time. When completing or recalling a campaign, these conditions apply without changes. Offers on specific goods on the site are valid for a limited time and as long as the warehouse is sufficient.
6. Delivery and transport
6.1 Goods that are in stock are normally delivered within the number of working days specified on the site. Normal delivery time is 1-2 working days after the customer has received the order confirmation unless otherwise specifically agreed (eg in connection with the booking of goods that are not in stock). Delivery can in some cases be sent directly from Ongoal's supplier to the customer.
Ongoal offers below delivery options within Sweden.
6.1.1 Bring Pickup Parcel (Delivery within 1-2 arbetsdagar)
Customer's order is sent to the Customer's nearest Bring Officer (eg a gas station/ICA store) within the customer's postal code area And the customer is announced via SMS and/or email. When picking up the customer's shipment, a valid ID document must be presented.
6.1.2 DHL Service Point (Deliverns within 1-2 arbetsdagar)
Customer's order is sent to Customer's closest DHL representative (eg a gas station/ICA store) within the customer's postal code area And the customer is announced via SMS and/or email. When picking up the customer's shipment, a valid ID document must be presented.
The customer is prompted click below link to find the nearest delivery point.
http://locator.dpst.dhl.com/Partners/DHL2/SearchForm_sv-SE.aspx?Country=SE
6.1.3 Postnord MyPack Collect (Deliverns within 1-2 arbetsdagar)
Customer's order is sent to Customer's nearest PostNord Officer (eg a gas station/ICA store) innom the customer's postal code area And the customer is announced via SMS and/or email. When picking up the customer's shipment, a valid ID document must be presented.
6.1.4 Bring Express Urban Home Delivery – Bring home delivery (Deliverns within 1-2 arbetsdagar)
Urban Home Delivery gives the customer more flexibility and an easier way to receive packages to the home. With many different choices for time windows, both daytime and evening time, time can be spent on everyday life other than waiting for packages. In Bring's digital recipient interface, the customer can easily follow their delivery and more choices can be made during transport.
6.2 The expected delivery time of the product is shown in the order confirmation, at the checkout and/or on the current goods page of the site. In the event of any delivery delays, the Ongoal announces the customer. Unless otherwise specifically agreed and a delivery takes more than 30 working days, and that this does not depend on the customer, the customer has the right to cancel the purchase.
6.3 If packages are to be released, the customer shall do so within the time specified in the notification. Packages should normally be collected in person with a valid identification and package ID. The customer always gets a notification that shows where and when packages are to be picked up. Notification can be made by e-mail and, if the customer has left mobile numbers, via telephone calls or SMS.
6.4 For unreleased packages and shipments that return to Ongoal, the Ongoal customer charges a fee of SEK 250. The package/shipment remains with the agent for 14 days after the customer has been notified/notified. After 14 days If the package/shipment is returning to Ongoal. Please note that unreleased packages and shipments are not returns!
6.5 When changing transport assignments on already sent goods, a fee is charged of SEK 250. This applies, for example, to change the delivery address, telephone number or delivery method.
7. Right of withdrawal
7.1 When purchasing goods on the site, 60 days of withdrawal right always applies in accordance with the applicable consumer purchasing law. This means that the customer has the right to regret their purchase by notifying this within 60 days of the customer or customer's representative receiving the ordered item (the cancellation period).
7.2 The right of withdrawal does not apply to types of goods below.
- Goods that have been manufactured according to the customer's instructions or which have otherwise been given a clear personal touch.
- Goods with broken seal that cannot be returned due to health or hygiene reasons (for example. massage guns or such goods).
- Goods that can quickly deteriorate or become too old (eg food or drug).
- Goods in the form of digital content that are delivered in a different way than on a physical medium (eg computer programs, applications, games, music, videos or texts where access is made through download or direct playback).
7.3 In connection with an order of goods for which the right of withdrawal does not apply, the customer receives clear information on this. If an item has been sealed, the customer must not break the seal if the customer wants to be able to exercise his right of withdrawal. The right to regret thus ceases when the customer breaks the seal.
7.4 If the customer wants to regret a purchase made through the site, the customer, before the cancellation period has expired, send a clear and clear message to Ongoal. The customer must enter their name, address and other relevant information (eg order number, invoice number and name of the product) in the message. Alternatively, the customer can use the standard form for the exercise of the right of withdrawal that the Consumer Agency has developed.
7.5 The customer is responsible for the condition of the goods after the customer has received the goods and all the way up to the time when Ongoal received the return product. The item must be sent in return within 14 days from the date notification of the right of withdrawal was submitted to Ongoal. The item should be sent well packaged, in good condition and in original carton.
7.6 Ongoal offers free exchanges on all products except training and ball machines. When the customer Use its right of withdrawal against a refund offers Ongoal a return slip for SEK 69. The customer is responsible, book and pays for return shipping when using his right of withdrawal of training and ball machines.
7.7 If the customer regrets his purchase, the amount paid by the customer is paid for the goods back to the customer. Exceptions apply to any additional delivery costs as a result of the customer choosing any other delivery method than the standard delivery offered by Ongoal. When returning part of order, the delivery cost is not refunded. On the amount to be repaid has Ongoal the right to deduct a sum corresponding to the depreciation of the product compared to the original value of the product. If the customer has handled the product to a greater extent than is necessary to determine the properties or function of the product (for example Don't consider Ongoal to The customer need to test play a floor club or a paddle racket or remove the plastic on the handle to determine the condition of the product) happens a reasonable one depreciation deduction. The value reduction may, depending on the product, be significant if the product is considered used. If the plastic around the handle is removed on a floor club or a paddle racket, a price deduction of 40 %is normally done.
7.8 Ongoal pays the amount back as soon as regretted goods – no later than 14 days from the date the customer's announcement of the exercise of the right of withdrawal was received. However, Ongoal may wait for the refund until Ongoal received the product or customer has shown that the item has been sent back (eg through a receipt). The repayment will be made to the customer via the payment method that the customer has chosen at the time of purchase, provided that nothing else has been agreed or that there were obstacles to such repayment.
7.9 Ongoal Has quick goods handling and the customer's orders are picked directly. Ongoal Therefore, cannot cancel/change the customer's order. When the customer's order has left the warehouse, the customer receives an email with a package number.
7.10 To stop an order that has already been picked, Ongoal can charge a fee of SEK 200.
8. Warranty and complaint
8.1 Some of Ongoal Goods may be covered by guarantee. Information on any warranty period and special guarantee terms for each item can be found on the site or under these terms. Warranty for goods covers only original manufacturing defects and thus not errors that arise at or after its own change in the function of the product and appearance such as rebuilding, upgrading or other configuration of the product. The customer's order confirmation applies as a guarantee certificate. The conditions for Ongoal's partners regarding any guarantees can be found on Ongoal's partners' and conditional pages.
8.2 The right of complaint covers goods that are incorrect in accordance with the applicable consumer purchasing law. Customer wishing to make any errors in order ordered to contact Ongoal, via the contact details specified on the site, as soon as possible after the error is detected. Complaints made within two months from the time the customer discovered the error is always considered to have been submitted on time. The customer has three years of complaints on goods purchased on the site.
8.3 Ongoal stands for the return shipping for approved complaints.
8.4 When advertised be returned and the complaint is approved Ongoal to compensate the customer in accordance with the applicable consumer purchasing law. Ongoal strives for this to take place within 30 days of it to Ongoal received the complaint. However, Ongoal reserves itself because it may take longer depending on the nature of the product. Ongoal reserves the right to deny a complaint if it turns out that the product is not incorrect under the applicable consumer purchasing law. In the case of complaints, follows Ongoal guidelines from the General Complaints Board or equivalent committees in other European countries.
9. Purchase guarantee via Pricerunner
When the customer is shopping at Ongoal the customer is covered by Pricerunner Purchase Guarantee, which applies to purchases up to SEK 50,000. The purchase guarantee applies to registered users at Pricerunner.
Although the customer is not already a member of Pricerunner and has come to Ongoal's website through Pricerunner, the customer's purchase may be covered by the purchase guarantee. The only thing the customer needs to do is register within an hour after his purchase. Becoming a member costs nothing and takes less than three minutes.
Get PriceRunner Purchase Guarantee today
With the Pricerunner Purchase Guarantee, the customer receives compensation for damaged goods, if the delivery of the goods fails, if an individual item is missing on delivery or if the item is incorrect. In order for the purchase guarantee to apply, the order needs to be addressed to the customer as a private person.
The purchase guarantee replaces the customer for both purchasing and shipping costs and any direct financial damage that the customer may have suffered. For depreciation, missing income or other direct or indirect costs, no reimbursement is paid.
For full terms and conditions and rules regarding the purchase guarantee, the Customer is asked to contact Pricerunner's customer service.
10. Links
Ongoal can link from the site to other websites that are beyond Ongoal's control. Websites outside Ongoal's control can link to the site. Although Ongoal tries to ensure that Ongoal only links to websites that share Ongoal's personal data and security regulations under the Personal Data Policy, Ongoal is not liable for the protection or confidentiality of information or personal information provided by the customer on other websites. The customer should observe caution and read the personal data regulations for the current site in question.
11. Force Majeure
Ongoal is not responsible for delays caused by circumstances such as Ongoal it has not been possible, such as general labor conflict, war, fire, lightning, terrorist attack, changed government provision, technical problems, errors in electrical/telecommunications or other communication and errors or delay in services from subcontractors due to stated circumstances. These circumstances shall result in exemption from damages and other penalties. If any such situation arises informs Ongoal The customer both at the beginning and at the end of the time for the current situation. Has the circumstance lasted longer than two months has both the customer and Ongoal right to cancel the purchase with immediate effect.
12. Changes to the Terms and Conditions
Ongoal reserves the right to make changes to these conditions at any time. All changes to these terms will be published on the site. Changes apply from the time the Customer has accepted the Terms (in connection with a new purchase or when visiting the Website), or 30 days after Ongoal has informed the customer about the changes. Ongoal However, recommend that the customer stay up to date on the site regularly to be aware of any changes to the terms.
13. Invalidity
If a competent court, authority or arbitration panel would find that any provision in these conditions is invalid or unchangable, the provision in question and all other provisions shall be valid and enforceable to the extent that the applicable law allows. The provisions declared invalid or that cannot be enforced will be replaced by relevant legal guidance and advice.
14. Applicable law and dispute
14.1 If dispute cannot be resolved in consensus with Ongoal can the customer turn to general Rthe Eklamation Board. The customer can also make complaints directly online via the European Commission's platform for mediation in disputes. If the customer submits a complaint via this platform, the case is automatically forwarded to a competent national dispute resolution body. This dispute resolution body then contacts Ongoal and trying to resolve the dispute without interfering with court.
14.2 Dispute regarding the interpretation or application of these conditions shall be interpreted in accordance with Swedish law and decided by the General Complaints Board or ultimately by the General Court.
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Above conditions has been established on October 16, 2023